Delivering a robust, flexible, and affordable cloud-based contact centre solution, tailored for small to medium-sized businesses.
“Rocket CCaaS has transformed our business. The easy to use software, combined with the wealth of information available on the dashboard has completely changed the way we operate. The Rocket team are experts in their field, we felt completely at ease during the migration process from our old system and we were up and running much faster than we anticipated, and the final costs for our business are completely transparent, easy to manage and great value for money. I wish we could’ve used this software years ago.”
-Rocket CCaaS Customer
Rocket CCaaS™ brings together the industry-leading technology of Omningage and Amazon Web Services (AWS) to provide a fully integrated, cloud-based Contact Centre as a Service (CCaaS) solution.
Designed for small and medium-sized contact centres, Rocket CCaaS offers flexibility, scalability, and ease of use, without the financial or technical barriers often found in enterprise-level systems. Our solution supports voice and digital interactions across a variety of channels, ensuring you can engage your customers wherever they are.
Transform customer interactions through our omnichannel platform. Whether it’s voice, email, live chat, or social media, Rocket CCaaS makes it easy to connect with customers on the channel of their choice.
Handle customer calls with ease, leveraging advanced routing and reporting tools.
Engage customers through chat, email, and social platforms like Facebook and WhatsApp.
Seamlessly integrate both voice and digital for a unified customer experience.
One simple price per agent, paid monthly in arrears. No hidden fees, no extra charges for digital messages or calls. Only pay for agents who log in
A powerful and fully configurable IVR system that automates routine tasks and improves customer self-service capabilities. Manage it easily with a drag-and-drop interface.
Built on AWS, Rocket CCaaS scales automatically to accommodate fluctuating customer contact volumes. Whether you need to ramp up for busy seasons or scale down, the platform handles the complexity for you.
Enjoy smooth customer interaction with customised call centre and telemarketing solutions enhancing business outreach.
Feature Highlights
Feature Highlights
Feature Highlights
Explore strategies for engaging customers, maximising sales, and building brand loyalty.
We’ve assisted numerous forward-thinking firms in expanding their customer service and internal operations. Let’s discuss outsourcing’s growth potential.
