Find answers to commonly asked questions about our products, services and policies in our FAQ section.
CCaaS stands for Contact Center as a Service, a cloud-based solution that allows businesses to manage customer interactions across multiple channels. Rocket CCaaS stands out for its seamless integration with AWS, its flexibility in pricing, and its all-in-one approach to communication. We provide enterprise-grade features without the high costs or complexity.
Rocket CCaaS operates on a Pay-As-You-Go model, meaning you only pay for the agents who are actively using the platform. Our transparent pricing includes licenses, calls, digital messages, and support, with no hidden fees.
Rocket CCaaS supports a full range of communication channels, including voice, email, live chat, and social media platforms like Facebook and WhatsApp. We offer a truly omnichannel experience so that your customers can connect in the way they prefer.
Absolutely! Our platform is built to automatically scale up or down depending on your customer interaction volumes. There’s no need for you to manage infrastructure; we handle it for you, ensuring smooth operation even during peak times.
Rocket CCaaS integrates with popular CRM platforms, enabling a seamless exchange of data between your contact center and other customer-facing systems. This integration helps your agents provide more personalized, efficient service by accessing real-time customer information.
Rocket CCaaS comes with comprehensive support, including technical assistance, setup guidance, and troubleshooting. For businesses with higher support needs, we also offer premium 24/7 support as an optional add-on.
