Welcome to Rocket CCaaS, the next-generation cloud-based contact centre solution built for modern customer service needs. Our powerful, scalable platform empowers small to medium-sized contact centres to handle customer interactions effortlessly. Powered by AWS, Rocket CCaaS provides a seamless, secure, and omnichannel experience that keeps your business ahead of the curve.
With Rocket CCaaS, you’ll enjoy advanced features without the technical or financial barriers traditionally associated with enterprise-level solutions.
Handle customer calls with ease, leveraging advanced routing and reporting tools.
Engage customers through chat, email, and social platforms like Facebook and WhatsApp.
Seamlessly integrate both voice and digital for a unified customer experience.
Discover our comprehensive suite of services designed to elevate your customer engagement and sales strategies.
Engage your customers on the platforms they prefer. Rocket CCaaS offers a fully integrated omnichannel solution, allowing you to connect via:
Whether it’s a voice call, a chat on Facebook Messenger, or an email inquiry, all communication channels are unified into a single, streamlined platform. No more juggling multiple tools—handle all interactions from one place, improving agent productivity and enhancing customer satisfaction.
Rocket CCaaS offers a highly configurable IVR system that enables you to automate customer interactions. The IVR system is easy to set up using our intuitive graphical interface. With it, you can:
Our IVR system is designed to reduce call volume, free up agent time, and provide a superior customer experience.
Rocket CCaaS is built to grow with your business. Whether you’re handling fluctuating call volumes or managing seasonal spikes, our platform automatically scales to meet demand. With no need to manage complex telecommunications infrastructure, you can focus on what matters most—serving your customers.
Data is crucial to understanding and improving your contact centre’s performance. Rocket CCaaS includes robust analytics and reporting tools that allow you to:
These insights give you the power to make informed decisions that will improve both customer and employee experiences.
Your data security is our top priority. Built on the secure AWS infrastructure, Rocket CCaaS adheres to the highest standards of data protection. Our platform is compliant with major industry regulations, ensuring that your customer interactions are safe, secure, and fully encrypted.
Features include:
Experience the power of Rocket CCaaS for yourself. Our simple, scalable, and omnichannel solution is designed to meet the needs of modern customer service. Learn More or Let’s Talk to discuss how we can help elevate your contact centre operations.
