About Us

Efficient omnichannel contact centre partner

Rocket CCaaS provides the simplest and most efficient software solution for your call centre. Our software is modular, easy to adopt and practically removes the technical barrier to entry. We also provide fixed cost plans that suit you, making sure you get the service you need.

Our Story

Founded on the principles of simplicity and innovation, Rocket CCaaS was created to address a growing need in the contact centre industry: an accessible, cloud-based solution that doesn’t compromise on features. By partnering with AWS, we’ve built a robust platform capable of meeting the diverse needs of small to medium-sized contact centres, without the complexity or high costs associated with traditional solutions.

We understand the challenges of modern customer service, and we’re dedicated to helping you overcome them with ease.

Our Vision

At Rocket CCaaS, we’re on a mission to revolutionize the way contact centres operate. We’ve combined the power of Amazon Web Services (AWS) with the innovative vision of Omningage to bring you a contact centre as a service (CCaaS) solution that’s adaptable, scalable, and ready to deploy.

Our Values

Innovation: We constantly evolve to ensure our platform meets the ever-changing needs of customer service.
Customer-Centricity: Our platform is designed with the end user in mind, prioritising ease of use and seamless integration.
Transparency: From our pricing model to our feature set, we believe in being open and straightforward.
Security: Built on AWS, we provide the highest levels of security to protect your data and your customers.

Our Team

Leadership Team

Meet the experts behind Rocket CCaaS. Our leadership team brings together decades of experience in contact centre technology, cloud computing, and customer service excellence